Frequently Asked Questions
What areas do you serve?
We proudly serve Gaithersburg, Maryland, and surrounding areas.
Do you bring your own cleaning supplies?
Yes, our team arrives fully equipped with professional-grade cleaning products and tools.
Do I need to be home during the cleaning?
No, you don’t need to be present. Many clients provide us with access, and we’ll ensure your home is locked and secure when we leave.
What is your cancellation policy?
We ask for at least 24 hours’ notice to cancel or reschedule. Cancellations with less notice may incur a fee.
Do you clean hoarding situations?
Yes, but these are booked as hourly services. The rate depends on the condition, and hazardous situations may be refused service.
Do you clean biohazards such as poop or blood?
No, we do not clean biohazards, including poop, blood, or similar materials.
Are your cleaners insured and background-checked?
Yes, all of our staff undergo thorough background checks and are fully insured for your peace of mind.
How often can I schedule cleanings?
We offer one-time, weekly, bi-weekly, and monthly cleaning plans to fit your needs.
Can I request specific cleaning tasks?
Absolutely. Just let us know your priorities and we’ll tailor the service accordingly.
Do you offer green or eco-friendly cleaning options?
Yes, we have eco-friendly cleaning solutions available upon request.
